Terms Of Sale and Service

Free Delivery / Next-Day Delivery

Receive your order the next day, Mon.-Fri., to most locations when you place your order by 5:00 p.m. local time.

FREE FREIGHT on stock orders of $50 or more delivered via local truck delivery network. Stock item orders under $50 are subject to $7.50 handling fee. Outside of the local truck delivery network, FREE FREIGHT is available on orders over $100, except for items designated as containing hazardous material, oversized and/or heavy.

Items designated as containing hazardous material, oversized and/or heavy can be shipped freight free on orders totaling $500 and over (merchandise value). Major appliances, ice melt products, Factory Direct/Drop Ship items and certain HVAC items are excluded.

Emergency deliveries are available in most locations; contact your Home Depot Pro sales representative for more information.

Signature Waiver

Home Depot Pro requires a signature to be obtained upon delivery as evidence of receipt. While authorization to deliver orders without a signature may be requested, a signed waiver must first be received and placed on file with Home Depot Pro. The risk of loss of the delivered products shall be borne by customer and customer agrees to hold Home Depot Pro harmless from all claims for liability and related expenses. Customer further accepts liability for any and all loss or damage to the order after delivery.

Pricing / Catalog Error

Although we strive to honor the printed prices in this catalog, due to market conditions, we reserve the right to change prices without notice. We also reserve the right to correct typographical and pricing errors without notice. For real-time pricing and product availability, please visit wilmar.com.

Payment Terms

Home Depot Pro reserves the right not to process orders below $50.00. Unless otherwise stated, payment terms are net 30 days (with approved credit) or Prepay In Advance with Credit Card or Telephone Check. For your convenience, we accept VISA, MASTERCARD, DISCOVER, and AMERICAN EXPRESS. Payments made with a credit card are not eligible for cash discount. A service charge of 1.5% per month will be added to all past due accounts. Venue and jurisdiction are established in Duval County, Florida, in accordance with the laws of the State of Florida. Customer agrees that any credit balances issued will be applied within one (1) year of issuance. If not applied or requested within one (1) year, any balance will be subject to cancellation, and Home Depot Pro shall have no further liability.

Backorders

Unshipped merchandise from your original order will be shipped when merchandise is available within thirty (30) days. Prices and terms on original order will be in effect on the backorder.

Warehouse Stock

Certain items are stocked only in regional warehouses, therefore, additional shipping time and charges may be required regardless of order size. All items are not stocked in every warehouse.

Tax Information

Sales tax applies to the state where merchandise is being delivered. Home Depot Pro is registered to collect tax in all states that impose a sales tax and the District of Columbia. Sales tax will be invoiced in these states unless a state resale certificate is furnished.

Order is Damaged, Defective or Short

Buyer shall examine material upon receipt. Damaged items and order shortages must be reported to Home Depot Pro within three business days of receipt. Open all packages and inspect products for completeness and condition upon delivery.

Delivery to jobsite constitutes delivery to Buyer, regardless of whether Buyer or his/her agent is at the site at the time of delivery or signs a delivery receipt. In those rare instances when a package is lost or an item is damaged in transit, we assume full responsibility for filing claims.

Porcelain/china products and cabinets must be inspected at the time of delivery. If broken, items must not be signed for and delivery should be refused. If items cannot be inspected at time of delivery, then it is recommended that the customer sign for item "pending inspection" on the bill of lading, and will have three days to notify us of any problems. It will be the customers' responsibility to file any claims with carrier, if the above protocol is not followed.

For Friedrich products, if the product is defective, a field service technician will be dispatched to repair the product; a credit return will not be allowed. Please call customer care to schedule a technician.

Shortage

  1. When possible, count the number of cartons or items. This must be the same as shown on the freight bill. If not, sign the freight bill "short" before the driver leaves. Any visible signs of damage, including shrink-wrap being torn or missing, should be noted on freight bill.
  2. Check-in shipment immediately and report discrepancies as soon as possible. If shortages are not reported within 72 hours of receipt, they will not be credited.
  3. Not all orders come on the same delivery. Make sure the number of cartons shown on the packing slip matches those delivered before claiming shortages.
  4. If a shortage has been called in, but later received, please notify us immediately so paperwork can be corrected.

Merchandise is Non-returnable*

  • Major appliances
  • Custom products such as paint, blinds, and other made to order items
  • Special order products
  • Whole house and stationary generators
  • Labor, delivery, and/or installation services
  • Product samples (e.g., paint, flooring, fabric, and wallpaper)
  • Chemicals where the product seal is open

* List is subject to change

Return Goods Policy

  1. Please contact Customer Service prior to returning any items to receive authorization. Be prepared with the following information:
    • Invoice or order number, if available
    • Item number and quantity to be returned
  2. Requests for returns must be made within ninety (90) days of delivery.
  3. A 20% restocking fee may be applied to returns unless items are found to be damaged or defective, or in cases where a shipping error occurred.

View our full Returns Policy.

To Our Valued California Customers

We have placed warnings on our products containing certain chemicals or chemical components as required by California law.

Limited Warranty

Goods or products not manufactured by seller are warranted and guaranteed only to the extent and in the manner warranted and guaranteed to purchaser by the original manufacturer of such goods or products.

Limitation on Liability

IN NO EVENT SHALL Home Depot Pro OR ITS RESPECTIVE AFFILIATES HAVE ANY LIABILITY FOR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS OR LOST GOODWILL, INDIRECT DAMAGES, SPECIAL DAMAGES, INCIDENTAL DAMAGES, MORAL DAMAGES, LIQUIDATED DAMAGES, PUNITIVE DAMAGES, EXEMPLARY DAMAGES OR ANY OTHER FORM OF DAMAGES ARISING OUT OF THE PRODUCTS OR GOODS SOLD IN THIS CATALOG, EVEN IF ADVISED IN ADVANCE OF THE POSSIBILITY OF THESE TYPES OF DAMAGES, WHETHER SUCH DAMAGES ARE ALLEGED IN TORT, CONTRACT OR OTHERWISE.

Governing Law and Venue

With regard to any claim, suit, or action related to the purchase of the products or goods in this catalog, the rights and obligations of the parties shall be governed by and interpreted in accordance with the laws of the State of Florida, without regard to its conflicts of laws principles. Any and all disputes arising hereunder or otherwise relating to the products or goods sold in this catalog shall be brought exclusively before the state or federal courts of Duval County, Florida.

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