troubleshooting pool guide

Pool Troubleshooting Guide

The information below provides solutions to some common pool issues. Always make sure you properly balance the water prior to any addition of corrective chemicals.

PROBLEMSOLUTIONPREVENTION AND MAINTENANCE
Cloudy, Dull Water
Dirty FilterClean your water with Filter CleanerBackwash or rinse your filter as needed and chemically clean the filter on a regular basis
pH Too High Test using Clear Pool Expert 6-Way Test Strips. Lower the pH using pH Down Test frequently. Maintain a pH of 7.2 to 7.6 and total alkalinity between 80 – 150 ppm
Free Chlorine Too Low Test your pool weekly. Use Shock MAXBlue® to increase free chlorine levels Maintain free chlorine levels of 1-4 ppm by testing and shocking your pool once per week
Filter Not Removing All Particles Group the small particles together using Super Water Clarifier Use a maintenance dose of Super Water Clarifier once per week
Backwashing Filters Too Often Backwash your filter less often Reference your filter manufacturer’s manual for backwash frequency
Dissolved Metals in Water Use 3-in-1 Surface Solution to help control metal buildup in water Apply the maintenance dose of 3-in-1 Surface Solution once per week
Cloudy, Green Water
Green Algae Apply Algicide MAXBlue® to kill the algae, and Shock MAXBlue® to help remove it Use a small dosage of Algicide MAXBlue® once per week to prevent algae bloom growth
Reddish, Brown Water
Iron or Manganese in Water Apply 3-in-1 Surface Solution to help control metal buildup Use 3-in-1 Surface Solution according to label instructions
Clear, Green Water
Dissolved Copper in Water Apply 3-in-1 Surface Solution per the label directions Apply 3-in-1 Surface Solution according to label instructions to remove cooper
Black and/or Dark Green Spots
Black Algae Apply Shock MAXBlue®. Brush the sides and walls, and then vacuum the dead algae. Finish with a dose of Algicide MAXBlue® Use Algicide MAXBlue® each week to prevent algae growth
Yellow Slime
Mustard Algae Add Shock MAXBlue®. Brush the affected areas, then add Algicide MAXBlue® Balance water and use Algicide MAXBlue® each week
Scum and Odors
Grease and Oil from Swimmers Add Shock MAXBlue® to help remove contaminants Shock your pool weekly to prevent buildup of contaminants
Chlorine Odor
High Combined Chlorine Level Shock the pool with Shock MAXBlue® to lower combined chlorine Test and balance your pool once a week, and apply shock weekly
Stains and Rust
Metals in Water Prevent staining and water discoloration by using 3-in-1 Surface Solution to remove metals from pool water Apply a maintenance dose of 3-in-1 Surface Solution according to label instructions
Unbalanced Water Test and balance your water using Clear Pool Expert 6-Way Test Strips Test and balance your pool each week to keep water clear and prevent water quality issues
Calcium, Scale Deposits
High pH or Alkalinity Decrease pH using pH Down Test and balance water weekly
Calcium Too High Prevent calcium-based scale using 3-in-1 Surface Solution Apply a maintenance dose of 3-in-1 Surface Solution
Skin and Eye Irritation
High Combined Chlorine Level Shock your pool using Shock MAXBlue® Shock and balance your pool once per week
pH Too Low or Too High Test pool water and apply pH Up or pH Down accordingly Maintain pH levels between 7.2 to 7.6 and total alkalinity between 80 and 150 ppm

Additional Resources

Pool Care Guide
Pool Care Guide
Pool and Spa Chemical Charts
Storing and Handling Pool Chemicals
Pool and Spa Chemical Charts
Pool and Spa Chemical Charts